UK Ferry Tickets

Q: What is your head office address?
A: Our UK head office address is:
BUYability, 5-7 John Prince’s Street, London. W1G 0JN

Q: What if I have a complaint?
A: In the event that we fail to satisfy you with either our products or services, we promise to deal with your comments and feedback very promptly in an effort to restore your faith in us. Customer satisfaction is our highest priority and complaints are taken very seriously. [...]

Q: I’ve tried calling you but I can’t get through. What do I do?
A: We always try to answer all calls and emails promptly but there may be periods of high demand when the volume of enquiries exceeds our capacity to deal with them. If you would prefer not to wait for one of [...]

Q: How do I contact you to discuss a booking I’ve made?
A: Please email us or call us using the details printed on your confirmation email.

Q: How can I talk to someone before I make my booking?
A: Most bookings are made without the need for calling us on the telephone. However, if you find that you need to talk to one of our experts, please call +44 (0)844 576 0006 and we will do our best to help you.

Q: Can I squeeze more than the recommended number of passengers in my vehicle?
A: Each passenger travelling in your vehicle should have their own seat and seat belt. If you choose to carry more passengers in your vehicle than can comfortably be seated, then this is entirely at your own risk. Carriers may use their [...]

Q: Can I take a pet?
A: Most operators accept pets, however, we are currently unable to take online bookings with pets. If you would like to add a pet to your booking, please contact us by telephone (costs for pets vary per operator).
Please also visit www.defra.gov.uk for further information about the pet passport scheme.

Q: What documents do I need to take aboard with me?
A: Essential documents include:
* Passports or photo-ID for all passengers.
* A visa may be required for non-British Citizens. Check www.ukpa.gov.uk for further advice.
* Full valid driving license.
* Vehicle registration documents.
* Current vehicle insurance certificate.
* Travel insurance & European Health Insurance card [...]

Q: Do I need a passport?
A: All British Nationals need a valid 10 year passport to travel abroad (5 year if you are under 16 years old) with no less than 6 months left to expire. For passengers travelling from the UK to Ireland we recommend a passport be used as ID however another form [...]

Q: What do I do if my payment declines?
A: Please re-submit your details and try again. If the problem persists please try a different card.