UK Ferry Tickets

Q: I’ve tried calling you but I can’t get through. What do I do?
A: We always try to answer all calls and emails promptly but there may be periods of high demand when the volume of enquiries exceeds our capacity to deal with them. If you would prefer not to wait for one of [...]

Q: How do I contact you to discuss a booking I’ve made?
A: Please email us or call us using the details printed on your confirmation email.

Q: How can I talk to someone before I make my booking?
A: Most bookings are made without the need for calling us on the telephone. However, if you find that you need to talk to one of our experts, please call +44 (0)844 576 0006 and we will do our best to help you.

Q: Do I need a passport?
A: All British Nationals need a valid 10 year passport to travel abroad (5 year if you are under 16 years old) with no less than 6 months left to expire. For passengers travelling from the UK to Ireland we recommend a passport be used as ID however another form [...]

Q: What do I do if my payment declines?
A: Please re-submit your details and try again. If the problem persists please try a different card.

Q: Why did I not receive a confirmation email?
A: The usual reasons for this is either your email address being incorrect or your internet service provider &/or security software trapping the email in the mistaken belief that it is spam. Please contact us by telephone on +44 (0)844 576 0006 and we will arrange [...]

Q: Why are cabins or seats compulsory on some routes?
A: On some night sailings it is not possible to book a crossing without also reserving either a compulsory seat or cabin. Where this occurs, it is a particular stipulation of the carrier and the rule will apply to all bookings whether booked online or [...]

Q: Do I have to enter my correct vehicle details?
A: Yes, you do. All carriers need to know exactly which vehicle is travelling, as well as the actual dimensions of each vehicle, so that a reservation can be made. Quotations are given based on this information being accurate and any errors or inaccuracies [...]

Q: Can I make a single booking for more than one vehicle?
A: No. Only one vehicle is allowed per booking with up to 9 passengers in the vehicle. We recommend you make each booking individually if you have more than one vehicle travelling together.
You can also make bookings of up to 9 foot passengers [...]

Q: Can I book a return ticket on two different carriers?
A: No. The only way you can travel out on one carrier and back on another is by booking two separate ’single’ tickets.