UK Ferry Tickets

Q: What happens if the carrier cancels my ferry?
A: It is very rare for a carrier to cancel a ferry but, if they do, they will offer you a suitable alternative. You are not obliged to accept their offer and you can choose to claim a full refund of your ticket price instead.

Q: Can bookings be cancelled online?
A: No. Please call the number on your confirmation email to cancel your booking.

Q: What cancellation charges will apply?
A: Normally, 100% of the ticket value will be lost because they are non-refundable. If you have cancellation insurance cover, you may be able to claim back the cost of your ticket depending upon the policy restrictions but an excess fee may be applied. In all cases, credit [...]

Q: Can I get a refund for an unused return leg of a ticket?
A: No. Once you’ve used any part of your ticket to travel, any unused part will be rendered non-refundable.