UK Ferry Tickets

Q: Are their facilities for disabled at the port?
A: All ports are required to provide facilities for disabled travellers. If you require assistance at the port or if you are interested to know what facilities and services are provided before you make your booking, please call them directly or visit their web site.

Q: How long does it take to embark?
A: Embarkation times vary from carrier to carrier and from vessel to vessel, although most carriers have improved their efficiency in this area over the past few years as a result of increased competition from the tunnel. After checking in upon arrival at the port you may [...]

Q: How long does it take to disembark?
A: Plan around 30 minutes for disembarkation, although this can vary from carrier to carrier and can be affected by the type of vessel, weather conditions, volume of vehicles and the postion of your vehicle on deck.

Q: What assistance is there for elderly passengers?
A: If you, or anyone in your party, require special assistance at the port, then this can be arranged with the check-in staff at the time you make your booking. Please call the port with details of your special requirements.

Q: Can I pay extra for priority boarding?
A: Sometimes, yes you can. Priority boarding is possible with some carriers and at some ports, especially when you book certain ‘Felxiplus’ or ‘First Class’ tickets. In fact, Eurotunnel’s ‘Flexiplus’ customers enjoy priority loading via dedicated lanes and their own special departure lounge, as well as the [...]

Q: Where do I check-in at the port?
A: Follow the road signs to your port of departure and the check-in areas will be sign posted in the approach lanes to the port. Some busy ports have a number of carriers and you will need to take care to choose the correct lane for the [...]

Q: What if I miss my ferry?
A: Ferry tickets are only valid for the dates and times specified at the time of booking. It is your responsibility to plan your journey in such a way that you arrive in good time. If you are late for your crossing for any reason whatsoever, it is [...]

Q: Can I buy my ferry ticket at the port?
A: Most ferry ports have some sort of facility to sell tickets to last minute travellers, although we would always recommend you book well in advance for the following reasons: a) Carriers have recently adopted a ‘low-cost’ business model whereby prices INCREASE over time, incentivising [...]

Q: Are there any car parking facilities at the port?
A: Most ports have some form of parking facilities either at the port or nearby, although most are payable.

Q: What’s the latest check-in time at the port?
A: The latest check-in time varies from carrier to carrier and is shown both on the booking system when you book and in the confirmation email we send you. If you require special assistance or if any of your party have reduced mobility, we recommend that [...]